Field Service & Repair
This
application is suited for companies that provide
maintenance service and repair for Gas Station and
Mini-Mart type businesses, Air Conditioning services,
general durable goods, and repair depot type companies.
A
complete turnkey system to automate the process from the
initial call from the customer for a service request to
the billing and accounting.
- Enter a service dispatch and
automatically create a new work order in real time
while talking to your customer on the phone.
- View right on the work order screen,
credit information, open invoices, open and
unscheduled work orders, warranty equipment at the
site and other pertinent information related to the
customer and site.
- Maintains both a customer master
and billing master to allow one billing master for
unlimited customer service locations.
- Look up open work orders during new
work order entry. View un-scheduled work orders during dispatch data
entry.
- System alerts to advise you have a technician
in the area during dispatch entry of a new service
call.
- Select and schedule the work order
for one or more technicians.
- Print out route slips by technician
and zone.
- Re-assign work orders for return
trips to the service site.
- Assign parts for a work order and
automatically convert the entries to a purchase
order if there is no stock.
- Supports up to 65,00 service
vehicles and allows each vehicle to be assigned a
stock inventory that can be issued to a work order
and restocked with a purchase order.
- Order parts for a particular vehicle
and keep track of what work order the parts were
used on.
- Assign unlimited number of job
tickets to one work order and keep track of travel
time, arrival time, departure time, time on job, and
total time per each job ticket. Convert
theses time to billable times.
- Daily Time Report (DTR) can be
printed for any technician for a range of dates for payroll
reporting.
- Keep track of warranty equipment
and assign them to a particular location.
- Display and select warranty
equipment right on the work order.
- Enter labor and parts on the same
work order.
- Allows taxing parts and labor separately
or not at all.
- Special prices can be assigned to
different customers for all parts and services.
- Selling prices for parts or
services can be updated globally by vendor or class
of parts or services.
- Reports
- Dispatch work order report.
- Route slip.
- Daily time report.
- Scheduling report by several
different parameters.
- Contract sales report.
- Open work order report.
- Parts re-order report.
- Sales analysis.
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